Frequently Asked Questions
What is the setup and pickup policy?
We deliver, setup and pick up the equipment depending on the start and end time of the event. We need at least 2 hours for setup and 1 hour for take down. Our rentals are for 4 hours but our equipment can be rented for an additional hour/s for a fee. Latest pickup time is 8 pm.
Please confirm with your venue that there is enough space for our setup prior to the event. A refund will not be given if there is not adequate space for the package booked upon delivery.
Do you setup outdoors?
Absolutely! We offer indoor and outdoor setups as long as the weather and grounds permit. We require a dry flat surface( concrete, pavers, grass) to setup our soft play area. Please make sure the area is free of rocks, debris, etc.
Do you charge a delivery fee?
Delivery is complimentary within the Monmouth County, NJ area. However if the event takes place more than 30 miles away a delivery fee will apply.
What happens if it rains on the day of my event?
In case of inclement weather, we understand that outdoor events may need to be rescheduled or relocated. Please contact us as soon as possible to discuss alternative arrangements. We’ll do our best to accommodate your needs and ensure a successful event.Unfortunately our equipment can not get wet so if there is any chance of rain our equipment will need to be in a covered area or indoors.
Are you insured?
Yes! We are fully licensed and insured and can provide proof of insurance if needed for your venue.
What are your safety rules?
• SHOES OFF
• AGES 6 MONTHS- 5 YEARS OLD
• NO FOOD, DRINKS, OR CANDY ALLOWED IN PLAY AREA
• NO FACE PAINT, GLITTER, CONFETTI, OR SHARP OBJECTS ALLOWED IN THE PLAY AREA
• NO EQUIPMENT SHOULD BE REMOVED FROM WITHIN THE DESIGNATED PLAY AREA
• NO HIGH HEELS, THEY WILL DAMAGE THE FOAM FLOORING
• ADULT SUPERVISION REQUIRED AT ALL TIMES
• AGES 6 MONTHS- 5 YEARS OLD
• NO FOOD, DRINKS, OR CANDY ALLOWED IN PLAY AREA
• NO FACE PAINT, GLITTER, CONFETTI, OR SHARP OBJECTS ALLOWED IN THE PLAY AREA
• NO EQUIPMENT SHOULD BE REMOVED FROM WITHIN THE DESIGNATED PLAY AREA
• NO HIGH HEELS, THEY WILL DAMAGE THE FOAM FLOORING
• ADULT SUPERVISION REQUIRED AT ALL TIMES
